Get ready for an incredible 15-day Ho Chi Minh -Reap Reap cycling Tour through two fascinating countries in Southeast Asia! This amazing journey is perfect for active travelers who want to experience the best of the best. Your journey begins in the rice bowls of Vietnam – the Mekong Delta! 
This is an amazing trip for travelers who want to get away from it all, interact with friendly people, admire stunning rice fields, and take in some truly breathtaking scenery. 
We'll kick off our journey in the vibrant city of Ho Chi Minh (Saigon), then head to the heart of the Mekong Delta, My Tho. Get ready to explore the gateway to this tropical paradise! We'll also visit Vinh Long, where we'll discover the secrets of coconut production. Get ready for an amazing experience! You'll be taking a boat trip through some rustic villages, where you'll get to understand their daily lives. Then, we'll transfer to Can Tho, the western capital of the Mekong Delta! Can Tho is one of the fifth biggest and most exciting cities in Vietnam! It's famous for so much more than just catfish, rice, and other agricultural products!

You simply have to experience the incredible Cai Rang Floating Market! It's a truly unique public activity. The incredible Cai Rang Floating Market opens every morning, offering travelers the chance to experience the best scenery and atmosphere around! You'll love joining this market! It's a fantastic way to experience the incredible diversity of products and cultural activities on offer. 
We're off! We're pedalling on paved roads and beaten paths through stunning rice paddies and rustic villages, and we're heading to the vibrant floating market and the lush, scenic beauty of Cambodia. Get ready for an unforgettable experience as you cycle through the "Killing Field" and learn about Cambodia's dark history. 
And now for something truly spectacular! Our cycling trip continues on a single track and through a shady grove of giant trees, leading us to the incredible Mother of All Temples, Angkor Wat. This temple is the largest religious building in the world! It's a perfect fusion of symbolism and symmetry, and it's a source of pride and strength for all Khmers. Built in the 12th century by King Suryavarman II, this is the most famous and incredible temple at Angkor! As we tour, we'll be on the thrilling adventure of unraveling the mysteries of the bas-reliefs that tell of tales from Hindu mythology and the Khmer empire! This incredible piece of art is almost one kilometre long and is a strong contender for the title of the world's longest unbroken piece of art! 
And now for the best part! We're going to take you to the upper levels of the inner sanctuary. The final steps to the upper terrace of Angkor are quite steep, but they're well worth it! This is where pilgrims would stoop on their pilgrimage to encounter the gods. At last, we reach the pinnacle, the sacred heart of Angkor Wat! Then, late morning, we continue on to visit the incredible Angkor Thom, an immense walled city that was the magnificent masterpiece of King Jayavarman VII. We begin our visit at the incredible Terrace of the Leper King. We continue along the incredible Terrace of Elephants, originally used as a viewing gallery for the king to preside over parades, performances, and traditional sports. At the southern end lies the Baphuon, one of the most beautiful temples at Angkor, dating back to the 11th century. And now for the grand finale: the enigmatic and enchanting temple of the Bayon. Its 54 towers are each topped off with the four faces of Avalokiteshvara (Buddha of Compassion).

Day 01: Hochiminh Arrival

Welcome to Vietnam! Upon your arrival at Tan San Nhat International Airport, our friendly Snail Adventure Tour guide and driver will be waiting to greet you and whisk you away to your hotel, right in the heart of Ho Chi Minh City! Welcome to Ho Chi Minh City, formerly known as Saigon and nicknamed the "Pearl of the Far East"! Saigon, the largest and busiest of Vietnam's cities, is undoubtedly one of the most evocative place names in all of Asia! Ho Chi Minh City is the most Western in atmosphere of Vietnam's cities!
When you arrive at the hotel, be sure to check in and relax by yourself. If we have time, we'll spend half a day exploring some of Ho Chi Minh City's most iconic attractions! We'll visit the War Remnants Museum, the Sai Gon Central Post Office, the Independence Palace, the Notre Dame Cathedral, and the Ben Thanh Market. Then, we'll head back to the hotel for a regroup and a briefing on the rest of our itinerary before heading out for a delicious dinner!
Summary:
Activities:Transfer and meeting  group
Accommodations: The Northern Charm hotel****
Meals:L/D
Cycling distance: Transferring

Day 02: Ho Chi Minh  cycle TourTra Vinh

After a delicious breakfast at the hotel, our fantastic crew will be waiting for you at 8 a.m.! Get ready to leave the hustle and bustle of the city behind! Our shuttle bus will take you on an exciting journey to the southwestern part of Saigon, where you'll spend over an hour exploring. Once we arrive at the cycling point, we'll check out our bikes and learn the code of riding! We're off! We start riding on a smooth, paved road, passing charming villages, a dozen canals, and endless rice paddy fields. On the way, we'll stop to chat with local people or visit a school, clinic, or temple. We'll also have lunch in a local restaurant! After lunch, we'll be off again! Our fantastic guide will take you on a thrilling ride on a narrow route that is just finished from school by kids. Our guides are also excited to tell you about the amazing education system in the countryside of the Mekong Delta. You'll get to spend your first night in the lovely town of Tra Vinh!
Summary: 
Activities: Transferring and Cycling
Accommodation: Cuu Long Hotel***/ Cuu Long Rustic Ecolodge/
Meals:/L/D
Cycling Distance: 55 Km

Day 03: Tra Vinh – Tieu Can - Cau Ke - Can Tho Bike Tour

Start your day off right with a hearty breakfast at the hotel! Then, embark on a new cycling adventure through endless rice paddy fields. You'll get to experience firsthand why Vietnam is the second largest exporter of rice after Thailand! Then, get ready for the highlight of your trip! You'll ride past traditional villages of Khmer, where you'll see that most people here still keep their own traditional way of living style. You'll be thrilled to see that thatch houses are still very much a part of Khmer communities in Vietnam! We'll make a quick stop at some vibrant Khmer Buddhist temples, where our bike guides will enlighten you on the fascinating differences between the two branches of Buddhism. One is the vibrant Mahayana, and the other is the serene Theravada. The fun doesn't stop there! In the afternoon, you'll continue your bike adventure with an exploration of tropical fruit orchards. You'll also have the chance to mingle with other cyclists as you bike around the islands, sampling delicious pomelo, longan, and orange fruits along the way. The afternoon is yours to enjoy! You can spend it cycling to the outskirts of Can Tho city via a bendy, small river on a ferry. Then, it's just a short 30-minute transfer to the hotel for beers and relaxation!
Summary:
Activities: Cycling 
Accommodtions: Van Phat Riverside Hotel****/ Ninh Kieu II Hotel****/ Can Tho Hotel****
http://vanphatriverside.com/
Meals:B/L/D
Cycling Distance: 50 Km- 80 Km

Day 4: Cruising & Cycling Can Tho -  Long Xuyen

Get an early start to soak up the lively atmosphere of outdoor activities in Hau River-Cai Rang floating market, one of the biggest and best in Vietnam! Here you'll see a mass of wooden boats of all sizes coming together to sell their wares. Your small boat is the perfect way to weave in between these waterborne traders, getting up close and personal for some amazing photo opportunities and the chance to buy some produce yourself! Afterwards, it's back on the bicycles as you pedal amongst vivid greens and friendly faces! You're now heading deeper into the delta, where the roads narrow and the traffic becomes lighter. As you cycle past endless cottage industries, timber merchants, coconut shredders, small docks loading and unloading rice, and tiny vibrant markets, soak up the incredible sights! In the afternoon, you'll enjoy a leisurely cruise through one of the most breathtaking parts of the delta. You'll follow the Mekong through traditional villages and past fish farms, over charming small bridges, and experience a more rural charm. You'll arrive in Long Xuyen. You'll get to spend the night in Long Xuyen!
Summary:
Activities:Cycling, Boat Trip  and Transferring
Accommodation: Hoa Binh I Hotel***
Meals: B/L/ D
Cycling distance: 45 – 90 Km

Day 5: Cruising & Cycling from Long Xuyen – Chau Doc

Today, the scenery is completely different from yesterday, and it's absolutely amazing! After a quick transfer to Tri Ton, we set off on an amazing ride! The landscape gently undulates, and the mountains get closer and closer as you ride towards Chau Doc. As you ride closer to Cambodia, you'll see that the trees give way to fields of rice and the local people speak Vietnamese as their second language. This afternoon, you'll have the incredible opportunity to cycle to the Killing Fields of Vietnam at Ba Chuc. Here, you'll learn about one of the darkest moments in history: the massacred of over 3,000 Vietnamese by Pol Pot's regime in 1978. The route loops around to Chau Doc from Ba Chuc along the border, or you can re-track back to Tri Ton (depending on road conditions) and ride the rest of the way to Chau Doc along incredible country roads! If you're feeling adventurous and have some extra energy, you can even climb Sam Mountain for sunset!  Then, enjoy a delicious dinner and stay overnight in Chau Doc!
Summary:
Activities: Cycling and Transferring
Accommodation: Chau Pho Hotel/ Chau Doc Victoria Hotel***
Meals: B/L/ D
Cycling distance: 50 – 78 Km

Day 6: Cruising & Cycling from Chau Doc to Ha Tien

Get ready for another incredible day on our trip! We'll be joining you early for a chance to explore the amazing riverside market. It's a vibrant hub of activity, with a smorgasbord of sounds, colors, and smells just waiting to be discovered. The boat continues through fish farm villages where you'll see tons and tons of fish being bred in cages beneath floating homes. Then, we'll make our way to an ethnic Cham village with its famous Mubarak Mosque. And there's more! You'll also get to see women weaving using traditional methods. Then, you'll get to cycle along a lovely road, passing vibrant green rice fields, crossing many bridges, and seeing towering limestone formations in the distance! There's so much to see along the way! From the unique architectural styles of ethnic Khmer homes to the numerous colorful Khmer pagodas, you're getting closer and closer to Cambodia. By the late afternoon, you'll arrive in Ha Tien, a hidden gem with a unique charm. It's a place where shuttered terraces, crumbling colonial buildings, and mats of seafood drying in the sun coexist, creating a forgotten yet captivating atmosphere.
Summary:
Activities: Cycling, Boat Trip
Accommodation: Ha Tien Riverside****
Meals: B/L/ D
Cycling distance: 45 – 80 Km

Day 7: Farewell Vietnam, Hello Cambodia cycling tours

This morning, you'll say goodbye to Vietnam as you embark on an exciting new adventure: a short cycling journey to the border crossing with Cambodia! Get ready for an amazing introduction to Cambodia! You'll be cycling along quiet coastal dirt roads, passing through salt flats and small villages. Your first stop will be the gorgeous coastal resort of Kep, which is now experiencing a fantastic revival after years of neglect. You'll have lunch here, and you've got to try the tasty seafood the area is famous for! After lunch, you'll embark on the thrilling final 35 km to Kampot! The town has an undeniable charm. It's a sleepy, quaint place with a relaxed ambience and friendly locals. The streets are quiet, and there is a lot of French colonial and Chinese-influenced architecture still surviving. And it doesn't end there! There is a wonderful riverfront where you will experience possibly the most beautiful sunset in Cambodia as the sun slips down behind the nearby mountains.
Summary:
Activities: Cycling, Immigration formalities, 
Accommodation: Coral Bay Resort****
Meals: B/L/ D
Cycling distance: 72 Km

Day 8: Cycle Kampot to Takeo 

After a hearty breakfast at the resort, we're ready to hit the road on our bikes! We'll cycle through some truly inspiring limestone karst scenery, picturesque villages including some ethnic Cham settlements, and endless rice fields. Takeo may not be the most impressive city, but it has a lot to offer! It's a small provincial capital, home to numerous government buildings. However, around the market area, you'll find some incredible old colonial villas in varying states of restoration. And the waterfront promenade is the perfect spot for a relaxing, sunset stroll! A genuine taste of quaint, off-the-beaten-path Cambodia!
Summary:
Activities: Cycling  from Hotel - hotel
Accommodation: Alice Villa****
Meals: B/L/ D
Cycling distance: 45 – 80 Km

Day 9: Cycle Takeo to Phnom Penh cycle Tour

Get up nice and early to catch the most amazing, unspoilt natural sights! As you leave Takeo, you'll be spinning north, passing through more endless rice paddies. After a little while, you'll turn off the main road to visit Tonle Bati, a riverside location where you'll have time to explore the small, yet absolutely gorgeous Angkorian temples of Ta Prohm and Yeay Peau. Then, you'll avoid the "main" road as much as possible, and upon reaching the outskirts of Phnom Penh, you'll stop off at the "Killing Fields," an unforgettable experience! This is an incredible place! It's where Khmer Rouge prisoners were forcibly marched from the Toul Sleng prison in the city center and then executed. It's now a memorial site located in a beautiful, tranquil setting. After some time to reflect, you have the exciting choice of negotiating the rush-hour traffic into the heart of Phnom Penh, Cambodia's vibrant capital city, or opting for the support vehicle.
Summary:
Activities:Cycling and Transferring
Accommodation:
Meals: B/L/ D
Cycling distance: 45 – 90 km

Day 10: Phnom Penh City Cyclo Tour

On your first morning in the absolutely charming Phnom Penh, you'll be thrilled to find out that today it's someone else's turn to do the pedaling! You'll be treated to an amazing cyclo tour, a traditional mode of transport that you'll absolutely love! Your first stop will be the terracotta-red National Museum, which offers a truly charming setting for a comprehensive collection of Khmer artifacts. After this, you'll visit the nearby Royal Palace, situated on the banks of the mighty Mekong River. Once you're inside the Palace walls, get ready to be blown away! You'll get to explore the incredible Throne Hall, the stunning Chan Chaya Pavilion, and even the King's private living quarters.Then, you'll move on to the neighboring Silver Pagoda, which is named for its incredible floor made up of over 4,000 silver tiles! After lunch, it's back in the cyclos for another exciting adventure! You'll be pedalling through the streets of Phnom Penh to the Toul Sleng Genocide Museum (also known as S21). This museum is located in a quiet Phnom Penh suburb and is the former school where the infamous Khmer Rouge prison/torture center was located. Then, you'll get to visit the incredible Russian Market, a fantastic place to find unique souvenirs!
Summary:
Activities:Transferring and visiting Phnom Penh landmarks
Accommodation: 
Meals: B/L/ D
Cycling distance: No

Day 11: Phnom Penh Bicycle to Kompong Cham

Get ready for an amazing adventure! This morning, you'll leave the busy streets of Phnom Penh and after 40 km, you'll turn off the main road and embark on a breathtaking journey along the Mekong River. The road may be mostly unpaved and at times bumpy, but that's all part of the charm! You'll be cycling towards the town of Kompong Cham, where the excitement begins! As you cycle through the many traditional villages, you'll meet some friendly locals who are sure to be surprised by your presence. You'll see people going about their daily lives: cooking, cleaning, playing, leading cows to the river, cycling with school kids, and even seeing monks! You'll also see the sun-drying of bright red chillies, pepper, rice, and fish by the side of the road. And of course, you'll get to experience the river life on the mighty Mekong, which will keep you on your toes as it comes and goes from view. You'll find plenty of cool, shady, and scenic spots to rest and enjoy the view, and the curious locals are sure to want to say "Hello!" Kompong Cham is full of surprises! It has a number of French-influenced buildings and trader shop fronts that are often badly dilapidated but retain an austere grace that is totally lacking from the more modern concoctions that invariably flank them. The best part is that it's small enough to explore on foot!
Summary:
Activities: Transferring and Cycling
Accommodation: LBN Asian Hotel****
Meals: B/L/ D
Cycling distance:  79 Km

Day 12: Kompong Cham, Beng Mealea & Siem Reap

Get ready for an early start this morning! You'll leave Kompong Cham and soon turn off the main highway to follow a road that gradually climbs and passes through shady rubber plantations. After an invigorating 75 km, you'll reach the charming town of Prey Thom Tratrav, where you'll reconnect with the main highway. From here, you'll get to travel in the support vehicle for the 150 km drive to the market town of Dom Dek! From here, it's time for another thrilling bike ride! You'll be mounting your bikes once more and cycling 30 km to the incredible temple remains of Beng Mealea. Get ready for a truly atmospheric experience! This incredible temple was recently rediscovered and is now being reclaimed by nature. It's a truly magical place, with trees growing through the stone towers and galleries, creating a shady and cool oasis.  As you explore, you'll feel like a true adventurer! Afterwards, you'll drive to the incredible Siem Reap and check into your hotel!
Summary:
Activities: Cycling and Transferring
Accommodation: Steung Siem Reap Hotel
Meals: B/L/ D
Cycling distance: 45 – 90 Km

Day 13: Exploring the Magnificent Angkor Temples by Bike

Get ready for an amazing day as you kick off your cycle tour of the mind-blowing Angkor temples! Today, you'll be exploring the Small Circuit, which features some of the most incredible temples in the area. You'll get to see the amazing pyramid of Takeo, the jungle-clad Ta Prohm, which was made famous by the Hollywood blockbuster Tomb Raider, the beautiful Sras Srang, also known as the King's bathing pond, and the impressive Royal City of Angkor Thom, where you'll find the Bayon, a temple with so many gigantic carved faces smiling down at you that you'll be blown away! And there's more! You'll also get to visit other important sites in this immense walled city. After lunch, it's time to take on the incredible Angkor Wat, the world's largest religious building! After being blown away by its sheer size, you'll get to explore it in more detail, getting up close and personal to fully appreciate its mind-blowing architecture and intricately detailed bas-reliefs. After returning to the hotel, you are free to experience the incredible nightlife Siem Reap has to offer! There are so many amazing restaurants and lively bars to choose from.
Summary:
Activities: Cycling from Hotel - Hotel
Accommodation: Steung Siem Reap Hotel
Meals:B/L/ D    
Cycling distance: 45 Km

Day 14: Cycling to Beautiful Banteay Srei Temple

Today is your day to pedal north towards the incredible Banteay Srei! This cycle ride is an absolute delight! You'll pass through the most beautiful Cambodian countryside and meet the friendliest villagers. We'll also stop at a couple of villages along the way to get a closer look at the amazing wooden stilted homes and see how the locals live. One thing you will definitely notice is the large black pots in people's gardens containing a thick, light brown, bubbling mixture. This area is famous for its incredible sugar palm tree sweets, which are sure to give any cyclist a much-needed energy boost! When you arrive at Banteay Srei, you'll be blown away by its exquisite beauty! It is an elaborately decorated temple, embellished with floral motifs and scenes from the Ramayana, all carved from pink sandstone—a truly magnificent sight to behold! The incredible detail in the carvings is so intricate and precise that it's believed they must have been done by women, as the hands of a man simply wouldn't be able to achieve such a level of craftsmanship! After lunch at a local restaurant, it's back to Siem Reap for more cycling! Depending on the time, you'll have the chance to explore some of the temples on the Grand Circuit, including: You'll also get to see some of the most impressive temples at Angkor, including Preah Khan, also known as the "Sacred Sword," which is one of the largest temples there; Neak Pean, which is surrounded by fountains and ponds; and Banteay Kdei. This evening, get ready for a truly magical experience! You'll enjoy a delicious dinner and a mesmerizing Apsara dance performance.
Summary:
Activities: Cycling to visit Angkor complex
Accommodation: Steung Siem Reap Hotel
Meals:B/L/ D
Cycling distance: 45 – 80 Km

Day 15: Siem Reap – Departure on wards

Enjoy a delicious breakfast at the hotel and relax by yourself until it's time to head out! Our driver and guide will be there to escort you to the international airport to catch your next flight. We're so excited for you to continue your journey!
Summary:
Activities: Transferring
Accommodation: Onward
Meals: B
Cycling distance: No

Note: Hotels  are subject to change due to availability. In that case we will choose equivalent  rooms
Meals: if you have any specific food requirements ( vegetarian, vegan, food allergies) please inform us in advance so that we can provide notice to our restaurant, tour guide, our partners so that they can server you better. If you are a food lover, Snail Adventure tours can be your culinary guide and provide you opportunity to savor tempting local food and world famous – dishes.

Tour included in:

English speaking cycling guide ( other languages upon requests)
Accommodations are based on double/ twin occupancy
Meals details in itineraries ( 14 breakfast, 14 lunches, 14 dinners)
A/C transfer/ and transportation
Van or bus supported during the cycling times.
Truck supported for the group size from 6 and above.
Trek mountain bikes – 4300  with dist brake and  helmets
Boat trip in Cai Rang Floating Market and  Chau Doc Floating Market
Sightseeing excursions as outlined itineraries
Bike tour pump, bike tools, spares tubes, spare bikes
First aid kit
Cold water box, small fresh towel.
Mineral water for drinking
Fruit and snack for cycling days

Tour excluded in:

International airfare
Travel insurance
Items of personal nature
Alcoholic beverages and soft drinks in meals
Mineral water beyond that supplied
Optional excursions
Additional transport required due to any emergency situation
Personal expenses such as telephone, laundry bills.
Visa fee in Vietnam and Combodia
Departure  tax
Tip for team and guide

Creating Unique Touring Experiences:
All the touring itineraries on this website have been carefully crafted by our in-country management teams and represent a series of experiences we can certainly recommend. However, we understand that every travel experience should be as unique and individual as each traveler. Our consultants are waiting to hear from you so that we can tailor or custom design a Vietnam, Laos, Cambodia, and Myanmar tour to your individual specifications.

Price of The trip  & rate:
Cost are based in USD $ and coverted to Vietnamese Dong ( VND). Therefore all costs are subject to currency fluctuations. If you wish to avoid any currency surchages  should there be a change in the exchange rate, you can pay for your trip inadvance of the balance date. Please ask our reservation staff to issue an invoice for your final payment.. Please note invoice are valid for two days then rewiewed. According to exchange rates. Child rate are available.
Tour price and exchange rate are based on tour cost and exchange rate at 2024 and are subject to change. Costs shown are in American Dollar. ( USD) unless otherwise countries in Euro . we have made every effort to ensure  itinerary documents  accuracy at the time of going to print. However, Our company can not be held any responsible for typographical errors or errors arising from unforseen circumstance.

Health and Fittness
Booking are accepted  on the undestanding that all persons travelling are normally in good  health and physically equal to the demands of the chosen trip
Accommodation:
Reservations  are accepted  on the standing that. Whilst each hotel is usually one of the most comfortable available, limitations are imposed by the itinerary to make it inevitable that sometimes the standard of accommodation may vary from place to place. Single room are generally booked for privacy than comfort and are of limited availability

Insurance, Passport, Visa, Health Requirements: 
You are responsible to ensure that
You are in possession of a valid passport. It is your responsibility to obtain the necessary visas for entry to the countries you are visiting should they be required:
Adequate insurance to cover personal accident, cancellation, medical ans associated expense. Luggage, money and liability cover is a pre – requisite for the holiday
 

Deposit and ballance payment
A non –refundable deposit of 30% per person is required at the time you make a reservation. If the booking can not be confirmed your deposit will be refunded in full. The final ballance is due 30 days prior to the commencement of your holiday and is payable by cash or internet banking. Failure to pay by due date could result in cancellation

Payment by credit card
Cash price are shown as per the price  insert. We welcome credit card payment by VISA or MASTERCARD for your convennience but owning to the bank charges we are forced to apply a 3% surcharge to every credit card transaction. 

Booking Amendments
If you alter your booking after confirmation of your reservation and amendment fee per booking will be charged to cover administration costs incurred. If you change your reservations after the holiday has commenced. Our company can not accepted any liability for loss, damage and additional expense and no refund will be made.

Cancellation:
If we cancel your booking : if the trip is cancelled  due to natural disaster such as flooding, earthquake etc. Or insufficient participants to proceed with a tour, the operator reserves the right to cancel a trip 25 days prior to commencement. A full refund of all monies paid will be refunded. We shall endeavour to provide a suitable alternative where possible.
If you cancel your booking: Notification of cancellation will be made to our company in writing. The date when written confirmation of cancellation is received by Our Company is determine the charges applicable. Loss of money is  paid as follows:

Disclaimer/ Responsibility
Snail Adventure tours Co.,Ltd acts as a co – ordinator for all persons taking the tour in making of all arrangements for transportation. Sightseeing and hotel accommodations.  Snail Adventure Tours Co.,Ltd does not own, manage, control or operate any supply of services. All coupons receipts and tickets are issued subject to the terms and conditions specified by the suppliers and all the services are subject to the law of the countries where the services provided.

Snail Adventure Tours Co.,Ltd acts as an agent for the owners, contractors, and suppliers of transportation and/ or other related travel provided.
Snail Adventure Tours Co.,Ltd assume no  liability for the lost or damage to property or for injury, illness or death or for any damage or claims however so caused aring directly or indirectly from accidents, loss or damage to persons or properity, delays, transport failures, strikes, wars, uprising or acts of Gods over which we have no control, the owners, contractors, ans suppliers have no responsibility if museum/ galleries etc are closed or being  renovated during  your visit
Complaints
Any complaints should be communicated to the company’ staff as soon as it arises. Failure to notify our company’ staff at the time, providing company with an opportunity to rectify the cause of complaint, may result in the lost of any legal rights in respect of the particular matters.. if the issue is not solved, then the complaint should be made in writing within 28 working days of the end of the tour